Oyster Kits offers a 14 day return policy. The kit needs to be in its original packaging and Oyster Kits needs written notification of the return within 14 days of the return. Once you've notified Oyster Kits, we'll send you a return label and you can drop the kit off at any UPS store. You can notify Oyster Kits at [email protected].
What is your return policy?
Can I add extra items to my Oyster Kit?
We are able to add additional sets of utensils, wine glasses, and napkins as space allows in the kit. When you order the kit, simply select the extra items you'd like as add-ons.
Why does my power bank seem to not be charging?
Many times the power bank in your kit will require an initial overnight charge to get to full capacity. If your power bank still seems to not be working after attempting the overnight charge, email us at [email protected] and describe the issue and we will resolve it immediately, sending you a replacement charger if need be.
Do you offer discounts for bulk or corporate orders?
Yes! We offer discounts starting at orders of 10 kits. If you're interested in using one of our kits for a corporate gift or promotion drop us a note at [email protected] or via our Contact Us page on the website!
When will my kit ship and how long will it take to arrive?
All non-monogrammed kits will ship within 1 business day of order. We ship most orders either UPS Ground or USPS Priority Mail which means most orders arrive within 2-3 days.
Is everything in the kit TSA compliant?
Yes! Everything in the kit is TSA compliant. Occasionally the TSA will ask to see the corkscrew in the kit to verify it's blade free. However, we have to add that airport security agencies around the world maintain the right to seize or take anything they deem "dangerous" regardless of the posted rules. If you are traveling and have in your kit taken away simply email us at [email protected] with a picture of your boarding pass and we'll send you a replacement item ASAP.
How big is the kit?
The kit is 10" x 10" x 5". The kit easily fits in most backpacks and carry-ons leaving plenty of room for whatever else you may be bringing along.
“I love my Oyster Kit - it's ready to go whenever I am for whatever adventure awaits me! It really does have everything you could imagine for stress free travel. ”